The company TZT – Flying Fish Azores, Lda. (TIN 513727825), to which the brand Casa do Portinho belongs, affirms its commitment to protect the data of its customers and visitors to this site. In the text below you can find out what personal data is and what kind of data we collect about you, how we use it and how you can change, consult or delete it.
Who is covered by data protection?
Consulting the Casa do Portinho website does not require any form of registration, and users can visit our website without having to enter any type of personal data. However, the purchase of products requires the provision of personal data. Casa do Portinho will only use the personal data provided by its holders and always with the understanding and acceptance of its holders.
What is personal data?
According to the RGPD, an identifiable individual is considered to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or a or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
When do we collect personal data?
We collect personal data in two situations:
1. When the user registers on our website
When the user creates an account at Casa do Portinho, he is provided with a personal area in which the customer must enter the necessary data to identify himself as a customer. Making the first purchase will depend on the provision of additional personal data, which are essential for processing the order and its delivery.
The mandatory fields on the forms available for those registration phases are marked with an asterisk (*) and are: name, surname, email, telephone number, taxpayer and address.
In addition, when you make a purchase on the website, you will also be asked for data relating to the delivery address and payment details, in order to guarantee the delivery of your order.
2. When the customer makes a purchase from the online store;
When purchasing online, the user may provide additional data including other delivery addresses that were associated with his customer account.
In what procedures are your personal data processed and used?
- Order processing;
- Communication with customers and clarification of doubts;
- Processing of information requests;
- Complaints processing;
- Returns processing;
- Statistical analysis activities;
- Check, maintain and develop systems and statistical analysis;
- Prevention and fight against fraud.
Do you transfer my personal data to third parties?
In order to comply with current legislation and within the scope of our service, it is necessary to resort to third parties and, therefore, there is a need to transmit some personal data.
- For our billing system we provide the following personal data: name, billing address, VAT number, place of unloading and e-mail address.
- For the distribution company we provide the following personal data: name, delivery address, telephone number, e-mail.
Who is responsible for protecting my data?
The company TZT – Flying Fish Azores, Lda. with tax number 513727825 has its tax address at Canada do Reguinho, No. 16 – São Bento 9700-163 Angra do Heroísmo.
For contact you can choose one of the following communication channels:
- By letter addressed to the above address;
- By email to firstname.lastname@example.org;
- By telephone calling +351 966 455 392.
Do you confirm personal data?
We do not confirm the data entered neither with identity documents nor with any other document. We believe that the customer/user is in good faith and that he declares that all information provided is true and accurate, as well as guaranteeing the authenticity of all data provided. The user is solely responsible for any false statements made.
How long is my data stored?
Os dados fornecidos serão guardados pelo prazo estritamente necessário que, normalmente, corresponde ao prazo de existência da conta de cliente. Por esse motivo, no momento em que o cliente decidir cancelar a sua conta de cliente, os dados pessoais serão apagados definitivamente, com ressalva dos dados necessários ao cumprimento de obrigações legais que serão arquivados em base de dados própria para tal efeito e pelo tempo absolutamente necessário. Caso pretenda fazer nova encomenda no site, o cliente deverá proceder a um novo registo inicial, ficando sujeito aos termos e condições em vigor à data do mesmo.
Is your website secure?
Casa do Portinho uses encryption technology and all information is stored on highly secure web servers to protect all processed data. A server certificate, also known as a digital certificate, ensures our identity, as well as an SSL (Secure Sockets Layer) encryption of the transmitted data. You can see that you are in safe mode when you see a lock or key icon in the upper left corner of your screen (before the URL).
What are cookies and why do you use them?
Cookies are small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser. Placing cookies will help the website to recognize your device the next time you visit it. We use the term cookies in this policy to refer to all files that collect information in this way. The cookies used do not collect information that identifies the user. Cookies collect generic information, namely how users arrive and use the websites or the area of the country/countries through which they access the website, etc. Cookies only retain information related to your preferences.
At any time, the user can, through his internet browser, decide to be notified about the receipt of cookies, as well as block their entry into his system.
Read more about the Cookies policy at the following link: https://casadoportinho.com/politica-de-cookies
How can I cancel my account?
Our customers, as holders of personal data, may at any time request to cancel and delete their personal data (except for data that are essential to comply with legal obligations). To do so, just get in touch with Casa do Portinho through the various communication channels and express this desire.
Who should I complain to if I feel my data is not protected?
Under legal terms, the data subject has the right to file a complaint regarding the protection of personal data with the competent supervisory authority, the National Data Protection Commission (CNPD).
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